Primrose gains the status of BACP Accredited Service

During 2011 the Counselling Service at Primrose Hospice gained the status of British Association of Counselling and Psychotherapy (BACP) Accredited Service. This makes it the only hospice in the United Kingdom to hold BACP Accredited Status and only the second service in Worcestershire to do so, the other service being the University of Worcester Counselling Service. The Accreditation remains in place for 5 years until 2016.
To quote BACP, a BACP Accredited Service has demonstrated a high quality of service delivery, meeting benchmark standards that are maintained by annual assessment (BACP website 2010).
The British Association for Counselling and Psychotherapy is the largest organisation overseeing the accreditation and registration of counsellors and psychotherapists in the United Kingdom and Primrose Hospice has been an organisational member of BACP since 2008.

Primrose Hospice has a long history of offering a counselling service. In 2007 the hospice decided to re-organise they provided psychosocial care. This led to the creation of one service which incorporates the Citizen’s Advice Bureau Worker, Counselling Service, Chaplaincy and Family Support Service.

The Family Support Service is led by Heather Coughlin, Family Support Team Leader, who has a social work background and the Counselling Lead is Jane Myring, a senior BACP Accredited Counsellor and BACP Accredited Supervisor, who together bring a wealth of experience and knowledge in health, social care and counselling.

The service is now housed in the purpose built Coppice Centre in the grounds of Primrose Hospice in St Godwalds Road.

The Counselling Team

Currently the counselling team consists of 12 counsellors including Jane, 8 are qualified and 4 are students on clinical placement. Qualified members of the counselling team are trained to a high level. Several members of the team are studying for or hold masters degrees in counselling/psychotherapy.

Often when student counsellors complete their clinical placement at Primrose then stay on as volunteers, other volunteer counsellors have been specifically recruited. All volunteer qualified counsellors are required to demonstrate substantial, relevant post qualifying experience and training. The service aims to offer between 30 and 39 sessions of counselling per week. Most sessions are one to one with individual clients over the age of 18, but we also offer counselling to children and young people, as well as to couples and family groups.

All counsellors are supervised in accordance with BACP requirements and there are 2 volunteer clinical supervisors who work as part of the team, in addition to Jane.

A Selection of Client Comments

“ …… helped me enormously. “Thank you.”

“… was extremely professional and caring. Without her support, I would not be now feeling able to cope and get on with my life.”

“I could not have wished for better anywhere.” “Thank you.”

“A great help to identifying core problems and allowing me to deal with my situation.”

“I felt the whole experience was very good. …. was brilliant, I would never have got through that time in my life without her help.”

“I felt really comfortable talking to …. and felt she was really understanding.” “A1.”

“…. to talk with ….. really helped me to try and come to terms with my husband’s death. I found everyone I came into contact with at the Hospice to be so kind and caring.”

“The counselling sessions were absolutely wonderful and totally what I needed to help me understand the emotions and pain I was experiencing. Thank you so much for your support, care and guidance.”

“I was taken from despair after my loss to seeing a way forward.”

“I really feel that without my counsellor, I would not be where I am at the moment. She gave me hope and helped me understand that I can carry on with help and support from family and friends.”

“Great experience at a very difficult time.”

“All of the people I have seen at Primrose, including counselling, have helped me feel more able to deal with things.”

“No-one could have any complaints about the services here.”

“Very warm and friendly counsellor, put me at ease. Thank you.”

“Excellent service and long may it continue!”

“I would like to thank you all for your warmth and understanding